DAPHNE MARTINDELL MBA A+ Network+ Security+ Resident of Richardson, Texas – RESUME

Cell phone: 817-231-1779    email: daphnedfw@att.net

PROFILE

7+ Project Management Administration National and Global scope, practice six-sigma and continuous improvement in of sales and marketing, software development and business operation more than 20 years of IT and Database Administration, Financial and Human Resources professional experience in telecommunication, military, banking and retail industries. I read, write and speak Chinese Mandarin fluently. I speak some Arabic and German. I have lived and traveled extensively to Asia and the Middle East. Working on my P&C Insurance License and Producer license exam due March 2014.

KEY STRENGTHS

Marketing and Sales Drive Force                                                        Technology Business Process Management

Technology Infrastructure Research                                                        Technology Integration

Technical Support & User Training                                                        Resource Allocation & Budget Management

Applications Development / Systems Optimization                            Full Life-Cycle Management

Deliverable and Milestone Tracking                                                        Change Process Management             

Communicating with Stakeholders/ Status Meetings                            Risk Assessment & Mitigation

                           

TECHNICAL EXPERTISE

7+ years of :Project Management, 8+ years of Database Administration, leading 10+ full-time and contract personnel, Comprehensive logical project and physical project modeling and implementation, Web Master, .NET C# C++,Unify V,Oracle Financials, Security+ A+ and Network+ certifications, Oracle/Quickbooks 2006 through 2010 Linux, UNIX, HPUX, Microsoft XP Professional,  Oracle 8i 9i 10i 11i, Oracle Financials, Database triggers, Informix C C++ Sybase Progress, Unify,developed in-house Supply Chain Management software, C Bourne Korne Shell Scripts  Awk Sed Perl scripts, Microsoft Office 2003 2007 2010 PowerPoint Excel  Word Visio, Project.

Strong knowledge in internal applications development according to IT-governance & SOX compliance, IT budgeting, and cost-benefit Analysis.

 

CERTIFICATIONS IN FORCE

National Life and Health Insurance Producer:  8917011

General Lines Agent: TX 1411032  09-27-2015

Insurance Professional: AZ 1061498  11-30-2016

Insurance Producer: CA 0164874  11-30-2015

Producer: CO 435485  11-30-2014

Producer: DC 3051184  11-30-2015

Non-Resident Producer: ID 483744  11-30-2015

Agent: KS 8917011 11-11-2015

Agent: KY DOI-82384611-30-2015

Producer: NC 8917011   03-13-2014

Producer: NH 2279835 11-30-2014

Agent: NM 341496  No Expiration

Non-Resident Producer: 916605   11-01-2016

Life/Accident & Health: NY LA-1311941  11-11-2015

Producer: TN 2258901  11-30-2015

Non-Resident Producer UT 456488  11-30-2015

CompTIA A+ Network+ Security+ COMP001006754097 Exp: Oct 14 2014

Texas Notary 7-30-2015              7-

CPR First Aid  7-30-2017

Certified Chidcare Provider

 

EDUCATION

University of Phoenix MBA, Health Care Management June 2004 – July 2006 Dean's list  GPA 3.83

Graduate Study at Stanford University   - Business Administration

Graduate Study at University of Toronto  - Business Administration

National Taiwan University -  Bachelor of Science Economics

 

PROFESSIONAL WORKING  EXPERIENCE

Extend Health Inc.                                                                                    Richardson, Texas              Aug, 2013 - Dec, 2013             

Operations
* Improve customer service sales operations training materials and demonstrated true results by demonstration

*Examine documents to determine degree of risk from such factors as applicant financial and health insurance needs.

* Decline excessive risks.

* Write to field representatives, medical personnel, and others to obtain further information, or explain company underwriting policies.

* Review company records to determine amount of insurance in force on single risk or group of closely related risks.

* Protect the security of medical records to ensure that confidentiality is maintained.

* Review records for completeness, accuracy and compliance with regulations.

* Release information to persons and agencies according to regulations.

* Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.

* Customize insurance programs to suit individual customers, often covering a variety of risks.

* Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.

* Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.

* Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.

* Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.

* Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.

 

 

DFW Career Training Corp                                                                      Richardson, Texas              Oct, 2012 - Aug, 2013             

Computer and Network Support Specialist

*On call work order from job boards posted by Baylor Rehab Center of dallas, Servright, IBM, Walmart.

*Work order included one-day or 4-hour work orders for upgrade, install, configure computer desktops of different brand names,Dell, HP, Gateway laptops, HP Samsung Lexmark printers, fax machines, network, system no-boot, upgrades, installs, hardware replacements or maintenance.

* Repair computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.

* Perform network startup and shutdown procedures, and maintain control records.

* Confer with network users about how to solve existing system problems.

* Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.

* Design, configure, and test computer hardware, networking software and operating system software.

* Coordinate with vendors and with company personnel to facilitate purchases.

* Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.

* Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.

 

 

DFW Career Training Corp                                                                         Richardson, Texas              Oct, 2007 - Nov, 2012             

Career School Director

* Monitor the facility to ensure that it remains safe, secure, and well-maintained.

* Set goals and deadlines for the department.

* Direct or coordinate the supportive services department of a business, agency, or organization.

* Prepare and review operational reports and schedules to ensure accuracy and efficiency.

* Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.

* Acquire, distribute and store supplies.

* Plan, administer and control budgets for contracts, equipment and supplies.

* Hire and terminate clerical and administrative personnel.

* Oversee the maintenance and repair of computers, equipment, and electrical and mechanical systems.

* Manage leasing of facility space.

* Participate in architectural and engineering planning and design, including space and installation management.

* Conduct classes to teach procedures to staff.

* Counsel students regarding educational issues such as course and program selection, class scheduling, school adjustment, truancy, study habits, and career planning.

* Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations.

* Maintain accurate and complete student records as required by laws, district policies, and administrative regulations.

* Confer with parents or guardians, teachers, other counselors, and administrators to resolve students' behavioral, academic, and other problems.

* Provide crisis intervention to students when difficult situations occur at schools.

* Identify cases involving domestic abuse or other family problems affecting students' development.

* Prepare students for later educational experiences by encouraging them to explore learning opportunities and to persevere with challenging tasks.

* Enforce all administration policies and rules governing students.

* Observe and evaluate students' performance, behavior, social development, and physical health.

* Meet with other professionals to discuss individual students' needs and progress.

* Evaluate individuals' abilities, interests, and personality characteristics using tests, records, interviews, and professional sources.

* Provide students with information on such topics as college degree programs and admission requirements, financial aid opportunities, trade and technical schools, and apprenticeship programs.

* Teach classes and present self-help or information sessions on subjects related to education and career planning.

* Collaborate with teachers in the development, evaluation, and revision of school programs.

* Establish and enforce behavioral rules and procedures to maintain order among students.

* Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.

* Prepare reports on students and activities as required by administration.

* Plan and conduct orientation programs and group conferences to promote the adjustment of individuals to new life experiences such as starting college.

* Assess needs for assistance such as rehabilitation, financial aid, or additional vocational training, and refer clients to the appropriate services.

* Instruct individuals in career development techniques such as job search and application strategies, resume writing, and interview skills.

* Compile and study occupational, educational, and economic information to assist counselees in determining and carrying out vocational and educational objectives.

* Attend staff meetings and serve on committees as required.

* Address community groups, faculty, and staff members to explain available counseling services.

* Provide information for teachers and staff members involved in helping students or graduates identify and pursue employment opportunities.

* Review transcripts to ensure that students meet graduation or college entrance requirements and write letters of recommendation.

* Refer students to degree programs based on interests, aptitudes, or educational assessments.

* Interview students to obtain information about employment history, educational background, and career goals, and to identify barriers to employment.

* Plan and promote career and employment-related programs such as work-experience programs.

 

AT&T WIRELESS SYSTEMS                                                                      Richardson, Texas              Apr, 1996 - Aug, 2000             

Database Systems Specialist

    

* Configure, monitor, and maintain email applications or virus protection software.

* Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.

 

Previous professional experience as licensed insurance agent at Insurance companies, and as System Administrator, Programmer and Administrative Support.

 

Minimum salary requirements: $15/hour

 

Drug testing, background check and references available.

 

 

2	Career History of Daphne H Martindell